Scanner Troubleshooting
If your barcode scanner isn't working, try these solutions:
Camera Permissions
Problem: Camera access denied
Solution:
- Check browser settings
- Grant camera permission to TrackMyAssets
- Refresh the page
- Try the scan again
Scanner Not Detecting Barcodes
Possible causes:
- Poor lighting
- Blurry camera
- Damaged barcode
- Wrong barcode format
Solutions:
- Improve lighting conditions
- Clean camera lens
- Hold device steady
- Ensure barcode is flat and unobstructed
- Try manual entry instead
Browser Compatibility
Camera scanner works best on:
- Chrome (desktop and mobile)
- Safari (iOS)
- Edge (desktop)
Still Having Issues?
Contact support with:
- Your device model
- Browser and version
- Screenshot of error message