Import Troubleshooting
Having trouble importing your CSV? Here are common issues and fixes:
File Format Errors
Error: "Invalid file format"
Solution:
- Save as CSV (not Excel .xlsx)
- Use UTF-8 encoding
- Ensure proper column headers
Date Format Issues
Error: "Invalid date format"
Solution: Use YYYY-MM-DD format
Examples:
- Correct: 2024-03-15
- Incorrect: 03/15/2024, 15-Mar-2024
Missing Required Fields
Error: "Name is required"
Solution:
- Ensure every row has an asset name
- Check for empty cells in required columns
- Remove completely blank rows
Category Not Found
Error: "Category does not exist"
Solution:
- Create categories before importing
- Match category names exactly (case-sensitive)
- Or leave category blank to create uncategorized assets
Import Partially Succeeded
If some rows imported and others failed:
- Check the import results for specific error messages
- Fix errors in failed rows
- Re-import only the corrected rows