How to Get Help
TrackMyAssets offers multiple support channels to ensure you get the help you need quickly and effectively.
Knowledge Base
Our Knowledge Base contains comprehensive documentation covering all features and common questions. Browse articles by category or use the search function to find specific topics.
In-App Guidance
Look for the help icons throughout the application. These provide contextual tips and explanations for the feature you're currently using.
Contact Support
For direct assistance, email us at support@trackmyassets.app. Include your workspace name and a detailed description of your issue for faster resolution.
Subscription Support Levels
- Free & Standard Tiers: Email support with response within 48 business hours
- Business Tier: Priority email support with response within 24 business hours
- Premium Tier: Priority support plus scheduled phone consultations
- Enterprise Tier: Dedicated account manager and priority phone support
Reporting Issues
When reporting a bug or issue:
- Describe what you were trying to do
- Explain what happened instead
- Include screenshots if applicable
- Note your browser and device type
This information helps us diagnose and resolve issues quickly.