Login Troubleshooting
Can't access your account? Try these solutions:
Forgot Password
- Click "Forgot Password" on login page
- Enter your email address
- Check email for reset link
- Create new password
Email Not Recognized
Possible causes:
- Typo in email address
- Using different email than registration
- Account not yet created
Solutions:
- Double-check spelling
- Try alternative email addresses
- Sign up for a new account if needed
Password Not Working
If your password is rejected:
- Check Caps Lock is off
- Ensure no extra spaces
- Use password reset if forgotten
Locked Out After Multiple Failed Attempts
For security, accounts are temporarily locked after several failed login attempts. Wait 15 minutes and try again, or use password reset.
Not Receiving Reset Email
- Check spam/junk folder
- Wait a few minutes for delivery
- Ensure email address is correct
- Contact support if still not received